Web Browser Security® takes the security and privacy of our customers' personal and financial information very seriously. In order to protect your data, we strive to maintain the highest industry-standard levels of data encryption. Because technology has evolved, some older web browsers are no longer able to use current data encryption standards. To comply with current security standards and keep your data as safe as possible we must discontinue access to CommuterDirect® for web browsers that do not support version 1.2 or higher of the Transport Layer Security (TLS) standard for data encryption. Support for these older browsers will be discontinued after February 28, 2018.

If a warning appears at the top of your screen it is possible that your browser is out of date, and we encourage you to replace it with one that supports the TLS 1.2 standard. The latest versions of all major web browsers support TLS 1.2, but these browser versions may not be available on all computer platforms and operating system versions. Two options that should work on most desktop and laptop computers are:

For Internet Explorer Users

If your computer is on the Windows XP operating system, your Internet Explorer version cannot be upgraded to one that supports the current TLS 1.2 encryption protocol. Replacing Internet Explorer with Chrome or Firefox will give you access to the latest encryption technology. If you use XP, we also recommend upgrading it to Service Pack 3 if you have not done so already, to make sure that your system is compatible with the latest browser versions.

Internet Explorer on newer Windows versions should support TLS 1.2, but it may be necessary to update settings on these systems to enable this protocol. To enable TLS 1.2 in Internet Explorer:

  1. Select Internet Options from the Tools menu (The "Tools" menu may be a gear icon in the upper right hand corner of your browser).
  2. Go to the Advanced tab.
  3. Scroll down to the "Security" section.
  4. If the "Use TLS 1.2" option is listed, make sure it is checked. If it is not listed, your Internet Explorer version must be upgraded or replaced.
  5. Press the "OK" button.

You may need to close and reopen all open browsers in order for these new settings to take effect.

For users of computers managed by corporate or agency IT departments

If your computer is managed by a centralized IT department and you do not have access to install software or change settings, tell your IT department that you need support for TLS 1.2 in your web browser.

If you are unable to upgrade your web browser, consider using a different computer or mobile device (phone or tablet) to shop online at or visit one of the several Commuter Store locations to purchase transit tickets in person.


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