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Customer Service 703-228-RIDE (7433)

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Easy Commutes Begin Here!

CommuterDirect.com® lets you buy transit tickets and passes online and have them delivered to your home or office. As a CommuterDirect.com account holder you can set up a renewable order to automatically receive the tickets and passes you need for your commute. And you can use your SmartBenefits or employer-sponsored transit debit card to purchase MARC, MTA Commuter Bus, and VRE passes through CommuterDirect.com.

Metrobus and Metrorail VRE - Virginia Railway Express MTA Commuter Bus MARC Commuter Rail

News...

To Our Customers

We apologize for the long hold times in telephone customer service over the past few weeks. The VRE fare increase in June, combined with the MARC and MTA Commuter Bus fare increase in July, affected over 95 percent of our customers, resulting in an overwhelming increase in call volume as well as email inquiries. We regret that some of our communications and follow up were delayed as a result. Throughout this period, however, we can assure you that all orders were processed promptly and efficiently as our staff worked extended hours and did everything necessary to handle all requests.

CommuterDirect.com remains dedicated to providing the best in service and strives to ensure complete customer satisfaction. Currently, our call volume and email correspondence are back to manageable levels with minimal wait time, if any. We value our relationship with each customer and look forward to serving your transit needs at the highest level going forward. Please feel free to contact us by email or by phone Mon.-Fri., 7 am - 6 pm at (703)228-7433. Thank you for your patience throughout this process, and thank you for choosing CommuterDirect.com



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