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For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Pay up or hit the road, Md. transit officials tell W.Va.

“The State of Maryland cannot continue to absorb the cost of transit services provided outside of the State at the expense of Maryland taxpayers,” reads a statement posted online by the Maryland Department of Transportation. Read more...
Bruce DePuyt, August 19, 2019, WTOP

How's work going at closed Blue, Yellow Line stations?

During a tour Thursday of the construction zone at the Van Dorn Street station, Metro General Manager Paul Wiedefeld said the transit system and its contractor are still “in pretty good shape” to reopen all six stations south of Reagan National Airport in a month without any need for additional single-tracking delays at Van Dorn Street. Read more...
Max Smith, August 8, 2019, WTOP