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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Fare increases effective June 25, July 1

Metro bus and rail and Arlington's ART and STAR services will have fare increases effective June 25, 2017. VRE fares are changing effective July 1. More information about Metro fare and schedule changes, more information about ART and STAR fare changes, more information about VRE fare changes.
May 31, 2017, CommuterDirect.com

MARC Penn Line schedule change effective June 26

There will be a schedule change on the Penn Line effective Monday, June 26. Read more...
June 16, 2017, MTA

VRE turns 25

We're incredibly proud of our record of serving thousands of Virginians' commuting needs for so long. Read more...
June 22, 2017, VRE