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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

What 24/7 shutdown will mean for Orange, Silver Line riders in summer 2020

Vienna and Dunn Loring Metro stations could be closed for more than three months next summer. Orange Line trains could run on a single-track at West Falls Church, and Orange and Silver Line trains could pass through East Falls Church without stopping. Read more...
Max Smith, November 12, 2019, WTOP

Did You Know...?

People who switched from a daily commute by car to public transportation saved an average of more than $10,000 per year.

- American Public Transportation Association, 2019