Contact Us

Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

Feedback
We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Look for CommuterDirect.com customer satisfaction survey

CommuterDirect will be conducting a confidential online survey of customers who have purchased from the website. The survey will be emailed to you from CommuterDirect during the week of November 6th. If you agree to complete the survey, it will take about ten minutes of your time, and you will be entered into a drawing for an opportunity to win a prize!
October 10, 2017, CommuterDirect.com

Metro will open early Oct. 22 for Marine Corps Marathon

Metro will open at 6 a.m. Sunday -- two hours earlier than usual -- to accommodate the 30,000 people expected to travel to Arlington for the race, which officially starts at 7:45 a.m. Read more...
Martine Powers, October 16, 2017, Washington Post