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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

Feedback
We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

CommuterDirect.com offices closed Dec. 25-26

Orders placed after 2 p.m. Friday, December 22 will be mailed Wednesday, December 27.
December 13, 2017, CommuterDirect.com

Safety issue means reduced Red Line service

Fewer trains will run on the line through Friday, followed by a partial shutdown to repair the cable over the weekend. Read more...
Faiz Siddiqui, December 12, 2017, Washington Post

Transportation benefit cap increase in 2018

In 2018, the federal cap on tax-deductible transit benefits will increase $5 per month, from $255 to $260. This includes parking, mass transit, and commuter highway vehicles. The monthly limit for bicycles remains at $20 per month. Ask your employer if your benefit will increase. Read more...
December 5, 2017, CommuterDirect.com