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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Commuter Stores, call centers closed on Memorial Day

All Commuter Store locations, the Mobile Commuter Store, the CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center will be closed Monday, May 27, 2019 for Memorial Day. CommuterDirect.com orders placed after 2 p.m. Friday, May 24 will be processed and mailed on Tuesday, May 28. ART 41, 42, 43, 45, 51, 55, and 87 will operate on Sunday schedules. All other ART routes will not operate.
May 22, 2019, Commuter Store

Attention TRANServe card users

Your agency will be providing you with an updated TRANServe card with a new card number.  Once you have the new card, please update your wallet as soon as possible to avoid any potential delays in processing your next orders.  If you have a recurring order, please remember to update your payment promise to properly list the new card number, this change should occur after you have updated your wallet.  Your new TRANServe card will be delivered by your specific agency during the Summer months.
April 22, 2019, CommuterDirect.com