Contact Us

Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

Feedback
We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Metro considers larger fare hike, major bus changes

Metro will consider a larger rush-hour fare hike next summer, as well as the elimination of some popular bus routes. Read more...
Max Smith, December 9, 2019, WTOP

Fairfax Connector bus workers end strike

After a days-long strike disrupted service for thousands of Fairfax Connector bus riders, the workers’ union announced bus routes returned to normal Monday following an agreement with private contractor Transdev. Read more...
Mary Tyler March, December 9, 2019, WAMU

Circulator's Winter Wonder Bus is back

The regular red D.C. Circulator bus has transformed once again into a festive ride called the Winter Wonder Bus. Read more...
Selam Berhea, December 3, 2019, dcist