Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.
Use our online chat system to contact our support team between 8:00 AM and 5:00 PM Monday – Friday (except holidays). When our representatives are available to chat, a chat button will display in the lower right-hand corner of your screen. If our chat agents are not available an email icon will appear instead; you can click it to send us an email and we will get back to you as soon as possible.
CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:
Phone: 703-228-RIDE (703-228-7433)
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Office hours: Monday – Friday, 7 a.m. – 6 p.m. (Eastern Time)
PO Box 12176
Arlington VA 22219
To ask questions in person or purchase transit tickets and passes over the counter, visit any of the Arlington locations of The Commuter Store® or the Mobile Commuter Store.
We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.
CommuterDirect.com is a service of Arlington County Commuter Services. More information.