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For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

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About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

MARC close to full service by Monday afternoon rush

MARC’s Brunswick Line service will operate on a modified schedule for Monday morning, but close to full service is expected by the afternoon rush hour. Read more...
Jennifer Ortiz, May 21, 2018, WTOP

MARC's Brunswick Line on modified schedule Monday

MARC said its Brunswick Line service will operate on a modified schedule for Monday, May 21. The schedule will be the same one used last Friday after a series of track problems west of Point of Rocks. Read more...
Patrick Roth, May 20, 2018, WTOP

VRE, Amtrak will run regular service Monday, despite derailment cleanup

VRE and Amtrak will operate normal schedules Monday, as federal officials continue to investigate the cause of a freight train derailment that occurred in Alexandria on Saturday morning. Read more...
Martine Powers, May 20, 2018, Washington Post