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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Bicycle racks at MARC stations to be replaced

There will be no bike racks available on the dates indicated. Any bikes that are attached to the old racks will be removed. Read more...
August 14, 2017, MTA

Metro, wireless carriers announce additional service

Metro and the nation's leading wireless carriers -- AT&T, Sprint, T-Mobile and Verizon Wireless -- today announced the availability of additional wireless voice and data service in the first downtown tunnel segments on the Blue, Orange and Silver lines. Read more...
August 15, 2017, WMATA

Speed restrictions in place for Metrorail

Red, Orange, Silver, and Blue Line riders might have much longer commutes beginning this week. There’s a new, 35 mile per hour speed restriction in place between Medical Center and Union Station, and between Rosslyn and the Minnesota Avenue and Benning Road stations as of Sunday the 13th. Read more...
Stephen Repetski, August 14, 2017, GGW