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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Metro introduces new features for MetroAlerts

The new features allow Metrorail and Metrobus riders to customize the alerts they receive by day and time, and allow multiple email addresses or phone numbers on one account. Read more...
December 10, 2018, WMATA

I-66 Express Lanes have caused shifts in commuter behavior

The state’s promise -- less congestion and faster travel times during rush hour -- has been fulfilled for many commuters able to pay or carpool, but the new toll system has had an adverse effect for many of the remaining road users. Read more...
Luz Lazo, John D. Harden, December 8, 2018, Washington Post