Contact Us

Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

Feedback
We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Tips for navigating SafeTrack Surge 15

The next SafeTrack surge, involving a month-long shutdown of the eastern end of the Orange Line between New Carrollton and Stadium-Armory, starts Tuesday. Read more...
Luz Lazo, May 15, 2017, Washington Post

Memorial Day is May 29

The Commuter Store, Mobile Commuter Store, CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center are closed Monday, May 29, 2017 for Memorial Day. Arlington County government offices are closed. ART 41, 45, 51, 55 and 87 will operate on Sunday schedules. All other ART routes will not operate. CommuterDirect.com orders placed after 2pm on Friday, May 26 will be processed and shipped on Tuesday, May 30.
May 21, 2017, CommuterDirect.com

Help save the commuter benefit

As Congress reconsiders the entirety of commuter benefits as part of comprehensive tax reform, the commuter benefit is at risk of disappearing for good. Read more...
April 28, 2017, ACT