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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Va. outlines alternatives during monthslong closure of Blue, Yellow lines

Virginia will spend $3.6 million to let buses run past traffic on part of the Capital Beltway, discount Amtrak trips for VRE riders and to support expanded bus and water taxi service during this summer’s monthslong Metro shutdown of six Blue Line and Yellow Line stations. Read more...
Max Smith, March 22, 2019, WTOP

Mayor Bowser extends free Circulator rides indefinitely

Rides will be free indefinitely on the DC Circulator, Mayor Muriel Bowser announced Monday during her State of the District speech at the University of the District of Columbia. Read more...
March 18, 2019, Fox5