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For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Save this flyer during Red Line closure

Metro has issued a helpful flyer offering tips on other Metrorail options, bus routes, and parking. Read more...
Tim Lemke, July 12, 2018, DC Commute Times

Metro preparing to close two stations for 45 days

Rhode Island Avenue and Brookland stations will be closed for from July 21 to September 3. The 45-day shutdown effectively blocks trains from Fort Totten to NoMa–Gallaudet. Read more...
Pete Muntean, July 12, 2018, WUSA9

VRE nears deal with Metro to cut Franconia-Springfield parking fees

Since February, VRE riders have been paying nearly twice as much as Metro riders to park in the same spaces at Franconia-Springfield, but Metro and VRE are said to be close to an agreement to end those higher charges. Read more...
Max Smith, July 6, 2018, WTOP