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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

New VRE schedule begins March 6

The Virginia Railway Express will be adjusting train schedules effective Monday, March 6. Read more...
February 25, 2017, Inside NoVa

D.C. Streetcar will stay free

D.C. streetcar fares will remain free for at least four years as District transportation officials prepare to extend the initial 2.2-mile line along H Street/Benning Road NE east across the Anacostia River to the Benning Road Metrorail station in Ward 7. Read more...
Martin Di Caro, February 20, 2017, WAMU

VRE to open public hearings on fare hike

Riders could be paying more to ride the Virginia Railway Express. Read more...
Kathy Stewart, February 19, 2017, WTOP