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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

CommuterDirect.com® Manager
Ron Ison
Phone: 703-524-4920 or 703-228-RIDE (7433) ext. 206
Email: rison@commuterdirect.com

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter StoreĀ® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Laurel wins fight to keep historic MARC station

Maryland and CSX Transportation have agreed to allow the construction of a new MARC stop in Howard County, while keeping  current levels of service at the historic Laurel station, just a few blocks south. Read more...
Luz Lazo, March 24, 2017, Washington Post

VRE cancels Gainesville, Haymarket expansion

Virginia Railway Express is now shelving any further study of an expansion to Gainesville or Haymarket for the foreseeable future, opting instead to move ahead with plans to overhaul its Broad Run station. Read more...
Alex Koma, March 17, 2017, Inside NoVa

SafeTrack Surge 13 extended

Metro is extending SafeTrack Surge #13 by three days to make up time lost during Tuesday's winter storm and the wind and cold temperatures that followed. Read more...
March 17, 2017, WMATA