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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Dulles Toll Road toll hikes to be approved this week

The Metropolitan Washington Airports Authority Board is due to vote Wednesday to raise the mainline plaza rate from $2.50 to $3.25 and ramp rates from $1 to $1.50, effective January 1. Read more...
Max Smith, November 12, 2018, WTOP

King Street Metro access project to begin Nov. 18

On Sunday, November 18th, the City of Alexandria and the Washington Metropolitan Area Transit Authority (WMATA) will begin construction on the King Street-Old Town Metrorail Station Access Improvement Project. While the Project will bring many benefits to transit users, there will be significant construction impacts through late 2020. Read more...
November 12, 2018, City of Alexandria