Privacy Policy

Personal Information Policy

We do not give, rent or sell our customers' names or their email addresses to outside companies. We maintain strict security over all the personal information you share with us.

We may from time to time provide you with information via email and regular mail that we feel is important or that our participating transit providers have asked us to share with you (such as fare changes, schedule updates or upgrades to our CommuterDirect.comĀ® shopping service).

Correspondence

Here at CommuterDirect.com, we pride ourselves on our security as well as our customer service. We will never instruct our customers to contact us at another telephone number besides (703)228-RIDE (7433) to update their personal information. CommuterDirect.com also will never ask our customers via US Postal Mail, to update their personal information. If you receive any instructions asking you to do this, either via email or US Postal Mail, please contact us at (703)228-RIDE (7433) before giving out any of your personal information.

Security - Your Information is Safe on CommuterDirect.comĀ®

Protecting your order information is a high priority. We make every effort to protect your online order information by using Secure Sockets Layer (SSL) technology.

SSL encrypts your order information to avoid the decoding of that information by anyone other than The Commuter Store staff processing CommuterDirect.com orders. To check the security of your connection, look at the lower left-hand corner of your browser after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When accessing a secure server, the first characters of the site address will change from "http" to "https."

A Note About "Cookies"

CommuterDirect.com online ordering uses "cookies" - packets of information stored temporarily on your computer - to make online ordering as fast and easy for you as possible. These cookies are not used to gather personal information, and are deleted as soon as your order is finalized. The online ordering system will not work if your browser preferences are set so that the browser will not accept cookies.

Other Ordering Options

If you are having trouble accessing the server, or if you are not comfortable with online ordering, you may place your order by mail, fax or phone.

News...

What 24/7 shutdown will mean for Orange, Silver Line riders in summer 2020

Vienna and Dunn Loring Metro stations could be closed for more than three months next summer. Orange Line trains could run on a single-track at West Falls Church, and Orange and Silver Line trains could pass through East Falls Church without stopping. Read more...
Max Smith, November 12, 2019, WTOP

Did You Know...?

Since 1997, U.S. public transportation ridership has increased by 21% - a growth rate higher than the 19% increase in population.

- APTA, 2019