Terms and Conditions

CommuterDirect.com Terms and Conditions

By creating an account on CommuterDirect.com you agree to be, and hereby are, bound by the terms and conditions set forth below.

  1. Parties to this Agreement: This agreement is between you (or, if you are serving as the representative of a company or organization, that company or organization) and the County Board of Arlington County, doing business as CommuterDirect.com.
  2. Your Account: You agree to provide accurate and complete information in your account, and to update that information as necessary on a timely basis. You are responsible for maintaining the confidentiality of your login credentials (user ID and password), and CommuterDirect.com is not responsible for any acts or omissions by you in connection with your creation and maintenance of your account. You must notify CommuterDirect.com immediately if you suspect that your account has been compromised in any way.
  3. Accuracy of Information: CommuterDirect.com makes every effort to maintain accurate and current information on its website, but makes no warranty, express or implied, about its accuracy or applicability. CommuterDirect.com may provide informational links to external websites but CommuterDirect.com is not responsible for the content nor the security of external websites.
  4. Privacy and Data Security: Our privacy policy describes how CommuterDirect.com collects, uses, and protects your data. CommuterDirect will make every effort to comply with industry best practices to protect customer information. You are responsible for keeping the software and hardware used to access CommuterDirect.com up to date and free of malware in order to keep your data secure in transmission and storage.
  5. Acceptable Use and Intellectual Property: You agree to interact with the CommuterDirect.com website only using the provided online forms and not to attempt to bypass form controls or scripts. You agree that you will not use any graphics, editorial content, software, or scripts contained on the CommuterDirect.com site for any purpose other than use of the CommuterDirect.com service.
  6. Payment for Goods and Services: You authorize CommuterDirect.com to charge the payment methods (including but not necessarily limited to personal credit cards and employer-provided transit benefit accounts) that you specify for the purchase of goods and services, and you affirm that you are the rightful owner of such payment methods (or, if you are acting on behalf of a company or organization, that you are authorized to use them). If you elect to save payment methods in your account for future use, you authorize CommuterDirect.com to save and transmit the payment information securely and to use it for no purposes other than payment for the goods and services you have ordered on the website. If you instruct CommuterDirect.com to use your employer-provided transit benefits to pay for all or part of your order, you are responsible for paying any amount not covered by the funds received from your employer.
  7. Recurring Orders: Placing a recurring order authorizes CommuterDirect.com to process your order and collect payment for it on a monthly basis unless or until the order is suspended or canceled at your direction. CommuterDirect.com is not responsible for any problems that may result if a recurring order is not canceled or suspended on a timely basis, beyond issuing a refund for a returned product in accordance with the stated refund/return policies.
  8. Returns and Refunds: By placing an order on CommuterDirect.com, you agree to the return and refund policies of the transit system for which you have purchased fares. Return and refund policies, which are subject to change by the transit providers, are currently as follows:
    Virginia Railway Express - VRE: Single-Ride and Ten-Trip Tickets expire six months after first validation or one year after purchase, and are nonrefundable. Five-Day Tickets expire five days after first validation or one year from purchase, and are nonrefundable. Step-Up Tickets expire one year from purchase and are nonrefundable. Monthly Tickets are valid for one calendar month and are refundable under the following conditions:
    • Return postmarked prior to effective month: 100% refund
    • Return postmarked 1st through 10th of effective month: Two Single-Ride full fares for the applicable zone pairing will be deducted from refund for each service day prior to the post mark on the returned ticket.
    • Return postmarked after the 10th of the effective month: 0% refund
    • The $117 Metrorail portion of a Transit Link card is nonrefundable after the first of the month.
    • The $117 portion of the Transit Link card is nonrefundable once it has been used in the Metro system.
    • If your VRE TLC ticket becomes damaged, ONLY WMATA can provide you with a substitute pass. These passes are ONLY available at the Metro sales office.
    MARC Train Service: One-Way tickets expire 6 months from date of purchase and are nonrefundable. Weekly tickets are valid for one calendar week and are refundable if the return postmark is dated no later than 11:59 p.m. the Friday prior to the effective week. Monthly tickets are valid for one calendar month and are refundable, based on the return postmark date, as follows:
    • Postmarked prior to effective month: 100% refund
    • Postmarked 1st through 5th of effective month: 75% refund
    • Postmarked 6th through 10th of effective month: 50% refund
    • Postmarked after the 10th of effective month: 0% refund
    • The Metro fare portion of the Transit Link card ($117) is non-refundable once it has been used in the Metro system. 
    • If your MARC TLC ticket becomes damaged, ONLY WMATA can provide you with a substitute pass. These passes are ONLY available at the Metro sales office.
    MTA Commuter Bus: Ten-Trip tickets expire 6 months after date of purchase and are non-refundable. Monthly tickets are valid for one calendar month and are refundable, based on the return postmark date, as follows:
    • Postmarked prior to effective month: 100% refund
    • Postmarked 1st through 5th of effective month: 75% refund
    • Postmarked 6th through 10th of effective month: 50% refund
    • Postmarked after the 10th of effective month: 0% refund
    • The Metro fare portion of the Transit Link card ($119) is non-refundable once it has been used in the Metro system. 
    • If your TLC ticket becomes damaged, ONLY WMATA can provide you with a substitute pass. These passes are ONLY available at the Metro sales office.
  9. Lost, Stolen, or Missing Shipments: CommuterDirect.com is not responsible for lost, missing, or stolen shipments delivered with a non-traceable shipping method such as first class mail. If you select a traceable shipping method, CommuterDirect.com is responsible for a replacement or refund but is not liable for any other monetary or non-monetary loss incurred by you.
  10. Limitation of Responsibility as Ticket Agent: CommuterDirect.com is not responsible for the performance of the transit systems for which it acts as a sales agent.
  11. Governing Legal Authority: This agreement, all products and services provided under it, and any disputes arising in connection with it shall be governed by the laws of the Commonwealth of Virginia.
  12. Term of Agreement: This Agreement will remain in effect until terminated by either party. CommuterDirect.com reserves the right to terminate the agreement at any time if you are in violation of its terms, including but not limited to nonpayment for goods provided. You may terminate this agreement by deleting your account, but only if you do not have any outstanding unpaid payment promises; your obligations under this agreement remain in effect if any payments are outstanding unless CommuterDirect.com consents to termination of the agreement.

News...

Commuter Stores, call centers closed on Memorial Day

All Commuter Store locations, the Mobile Commuter Store, the CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center will be closed Monday, May 27, 2019 for Memorial Day. CommuterDirect.com orders placed after 2 p.m. Friday, May 24 will be processed and mailed on Tuesday, May 28. ART 41, 42, 43, 45, 51, 55, and 87 will operate on Sunday schedules. All other ART routes will not operate.
May 22, 2019, Commuter Store

Attention TRANServe card users

Your agency will be providing you with an updated TRANServe card with a new card number.  Once you have the new card, please update your wallet as soon as possible to avoid any potential delays in processing your next orders.  If you have a recurring order, please remember to update your payment promise to properly list the new card number, this change should occur after you have updated your wallet.  Your new TRANServe card will be delivered by your specific agency during the Summer months.
April 22, 2019, CommuterDirect.com