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Online Help & Information
For online help and information, visit our CommuterDirect.com® Help & Information System.

CommuterDirect.com® Customer Service
For additional assistance with your transaction, or to ask commuting or CommuterDirect.com® shopping questions, please contact Customer Service:

CommuterDirect.com® Customer Service
PO Box 12176
Arlington VA 22219
Phone: (703)228-RIDE (7433)
Fax: 703-524-4959
TDD (deaf and hard of hearing only, calling from MD, DC, and VA): 711
Email: questions@CommuterDirect.com

Office hours: Monday - Friday, 7 a.m. - 6 p.m. (eastern time).

To ask questions in person or purchase tickets, tokens and passes over the counter, visit any of the four Arlington locations of The Commuter Store® or the Mobile Commuter Store.

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We appreciate your comments about this site and suggestions for improvement. Please email them to questions@CommuterDirect.com.

About CommuterDirect.com
CommuterDirect.com is a service of Arlington County Commuter Services. More information..

News...

Martin Luther King Jr. Day Holiday

Arlington Commuter Stores, Mobile Commuter Stores, CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center will be closed Monday, January 21, 2019, in observance of Martin Luther King Jr. Day. Odenton and Takoma Langley Crossroads stores will be open. CommuterDirect.com orders placed after 2 p.m. Friday, January 18 will be processed and mailed on Tuesday, January 22.
January 16, 2019, Commuter Store

Union Station prepares for a concourse makeover

The concourse at Washington’s Union Station will undergo a makeover beginning in the fall, a project that will double its capacity, relieve crowding and make for a more accessible and comfortable customer experience, Amtrak says. Read more...
Luz Lazo, January 12, 2019, Washington Post