A CommuterDirect.com or Commuter Store SmartBenefits Personal Account allows you to use employer-provided SmartBenefits to purchase the transit tickets and passes you need for your commute on transit systems that don't accept SmarTrip cards (VRE and MARC Commuter Rail, and MTA Commuter Bus). You will be able to purchase your tickets and passes on CommuterDirect.com or at any Commuter Store or Mobile Commuter Store location.
Before you sign up, you must be registered by your employer in Metro’s SmartBenefits program.
Talk to your employer to find out if you are registered. If you are, your benefits will be assigned to a particular SmarTrip card number. You will need that card number to sign up for a CommuterPage.com or Commuter Store SmartBenefits Account.
How Does It Work? Once you are signed up, your employer-provided transit benefits will automatically be placed in your CommuterDirect.com or Commuter Store SmartBenefits Account each month. You can use the funds in your account to purchase tickets and passes for your commute. You will have the option to allot some of your benefits to your account, and download the rest to your SmarTrip® card.
How Do I Sign Up? On the next few pages, we will ask you for the information needed to set up a SmartBenefits Personal Account. You will be able to assign your SmartBenefits to either CommuterDirect.com or the Commuter Stores. If you already have a CommuterDirect.com account, you will be able to assign your SmartBenefits to it. If not, you will be able to create a new account. Select one of the options below to get started.
Click here to create a new CommuterDirect.com account and get started or if you already have an account with CommuterDirect.com, click here to log in and add SmartBenefits to your account.
All Commuter Store locations, the Mobile Commuter Store, the CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center will be closed Monday, May 27, 2019 for Memorial Day. CommuterDirect.com orders placed after 2 p.m. Friday, May 24 will be processed and mailed on Tuesday, May 28. ART 41, 42, 43, 45, 51, 55, and 87 will operate on Sunday schedules. All other ART routes will not operate.
May 22, 2019, Commuter Store
Your agency will be providing you with an updated TRANServe card with a new card number. Once you have the new card, please update your wallet as soon as possible to avoid any potential delays in processing your next orders. If you have a recurring order, please remember to update your payment promise to properly list the new card number, this change should occur after you have updated your wallet. Your new TRANServe card will be delivered by your specific agency during the Summer months.
April 22, 2019, CommuterDirect.com