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Customer Service 703-228-RIDE (7433)

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Sign Up for a SmartBenefits Personal Account

A CommuterDirect.com or Commuter Store SmartBenefits Personal Account allows you to use employer-provided SmartBenefits to purchase the transit tickets and passes you need for your commute on transit systems that don't accept SmarTrip cards (VRE and MARC Commuter Rail, and MTA Commuter Bus). You will be able to purchase your tickets and passes on CommuterDirect.com or at any Commuter Store or Mobile Commuter Store location.

Before you sign up, you must be registered by your employer in Metro’s SmartBenefits program.

Talk to your employer to find out if you are registered. If you are, your benefits will be assigned to a particular SmarTrip card number. You will need that card number to sign up for a CommuterPage.com or Commuter Store SmartBenefits Account.


How Does It Work? Once you are signed up, your employer-provided transit benefits will automatically be placed in your CommuterDirect.com or Commuter Store SmartBenefits Account each month. You can use the funds in your account to purchase tickets and passes for your commute. You will have the option to allot some of your benefits to your account, and download the rest to your SmarTrip® card.

How Do I Sign Up? On the next few pages, we will ask you for the information needed to set up a SmartBenefits Personal Account. You will be able to assign your SmartBenefits to either CommuterDirect.com or the Commuter Stores. If you already have a CommuterDirect.com account, you will be able to assign your SmartBenefits to it. If not, you will be able to create a new account. Select one of the options below to get started.


News...

To Our Customers

We apologize for the long hold times in telephone customer service over the past few weeks. The VRE fare increase in June, combined with the MARC and MTA Commuter Bus fare increase in July, affected over 95 percent of our customers, resulting in an overwhelming increase in call volume as well as email inquiries. We regret that some of our communications and follow up were delayed as a result. Throughout this period, however, we can assure you that all orders were processed promptly and efficiently as our staff worked extended hours and did everything necessary to handle all requests.

CommuterDirect.com remains dedicated to providing the best in service and strives to ensure complete customer satisfaction. Currently, our call volume and email correspondence are back to manageable levels with minimal wait time, if any. We value our relationship with each customer and look forward to serving your transit needs at the highest level going forward. Please feel free to contact us by email or by phone Mon.-Fri., 7 am - 6 pm at (703)228-7433. Thank you for your patience throughout this process, and thank you for choosing CommuterDirect.com



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©2015 Arlington County Commuter Services, Arlington County Department of Environmental Services, Transportation Division 2100 Clarendon Boulevard, Suite 900, Arlington, VA 22201 © The CommuterStore®, CommuterPage.com®, CommuterDirect.com®, and "Easy commutes begin here®" are registered trademarks of Arlington County Commuter Services.