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Sign Up for a SmartBenefits Personal Account

A CommuterDirect.com or Commuter Store SmartBenefits Personal Account allows you to use employer-provided SmartBenefits to purchase the transit tickets and passes you need for your commute on transit systems that don't accept SmarTrip cards (VRE and MARC Commuter Rail, and MTA Commuter Bus). You will be able to purchase your tickets and passes on CommuterDirect.com or at any Commuter Store or Mobile Commuter Store location.

Before you sign up, you must be registered by your employer in Metro’s SmartBenefits program.

Talk to your employer to find out if you are registered. If you are, your benefits will be assigned to a particular SmarTrip card number. You will need that card number to sign up for a CommuterPage.com or Commuter Store SmartBenefits Account.


How Does It Work? Once you are signed up, your employer-provided transit benefits will automatically be placed in your CommuterDirect.com or Commuter Store SmartBenefits Account each month. You can use the funds in your account to purchase tickets and passes for your commute. You will have the option to allot some of your benefits to your account, and download the rest to your SmarTrip® card.

How Do I Sign Up? On the next few pages, we will ask you for the information needed to set up a SmartBenefits Personal Account. You will be able to assign your SmartBenefits to either CommuterDirect.com or the Commuter Stores. If you already have a CommuterDirect.com account, you will be able to assign your SmartBenefits to it. If not, you will be able to create a new account. Select one of the options below to get started.


News...

Customers with TRANServe or other employer-sponsored debit cards

Some TRANServe and other employer-sponsored debit cards are set to expire on 2/28/15. Pease review your account and provide the updated  card information as soon as possible. CommuterDirect.com and The Commuter Stores currently accept all employer-sponsored debit cards as payment for transit passes, and we want to ensure all information is accurate and secure, while providing you with the best possible customer service experience. To assist us with this, please log in to your CommuterDirect.com account and verify all card information is correct, including card number, expiration date, CVV, and pay promise amount, if applicable. In addition, please update your contact information as well, including name, address, phone number, email, and order information. For further assistance, please contact us at questions@commuterdirect.com. We appreciate your attention in this matter and thank you for allowing us to serve you.

VRE proposes fare hike, public hearings set

Several public hearings will be held between Feb. 24 and March 5. Read more...
February 24, 2015, NBC Washington



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