Learn More About One-Time Orders

Learn More

Place a single order for transit tokens, tickets, and passes.

  • Accounts: All purchases on CommuterDirect.com® require an account. If you already have an account with us, please log in using the form at the top of the page. If you do not have an account with us, please setup an account so you can have access to all the great features available to CommuterDirect.com® customers.
  • SmartBenefits and fare vouchers: You are able to pay for your purchase using SmartBenefits and fare vouchers. To pay for a One-Time Order with a Payment Voucher, you must have a Credit Card saved in your account. If the Payment Voucher does not cover your total order amount, your credit card will be charged for the remaining balance of your order. SmartBenefits and fare vouchers are due within 10 business days of your order. Please fill out the Fare Voucher Mail-In Form, print it out, and send it in with your fare vouchers within 10 business days of your order date. If we don't receive the Payment Voucher(s) within 10 business days, your order will be charged to your submitted payment account.
  • Shipping Information: Please note there is a shipping charge on every CommuterDirect.com® order each time an order is shipped. The shipping charge, however, will be waived on MARC or VRE orders shipped under the US First-Class Mail option. Bulk shipping rates are available for one-time orders, the rate is based on product quantity and dollar amount. One-time orders placed before 2:00pm EST on a business day will be shipped same day. One-time orders placed after 2:00pm EST or on a non-business day will ship next business day. For more information about our shipping policies, rates, and carriers please visit our Help & Information System.
  • One-time Orders for June Tickets: If you are trying to place a onetime order for a June ticket, please note that the June tickets are not available until 2:00 PM on the 9th of May. Orders submitted before 2:00pm on the 9th of May will be for a May ticket. We encourage you to create a renewable order starting for June. Renewable orders will be automatically sent each month provided there is a valid payment method in your account wallet (SmartBenefits, employer sponsored debit card, credit card, etc.) with no further action required by you.

News...

Tips for navigating SafeTrack Surge 15

The next SafeTrack surge, involving a month-long shutdown of the eastern end of the Orange Line between New Carrollton and Stadium-Armory, starts Tuesday. Read more...
Luz Lazo, May 15, 2017, Washington Post

Memorial Day is May 29

The Commuter Store, Mobile Commuter Store, CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center are closed Monday, May 29, 2017 for Memorial Day. Arlington County government offices are closed. ART 41, 45, 51, 55 and 87 will operate on Sunday schedules. All other ART routes will not operate. CommuterDirect.com orders placed after 2pm on Friday, May 26 will be processed and shipped on Tuesday, May 30.
May 21, 2017, CommuterDirect.com

Help save the commuter benefit

As Congress reconsiders the entirety of commuter benefits as part of comprehensive tax reform, the commuter benefit is at risk of disappearing for good. Read more...
April 28, 2017, ACT