Learn More About Renewable Orders



Renewable orders are automatically renewed each calendar month, and shipped to arrive a few days before the beginning of the month. Renewable orders can easily be suspended for one or more months, or cancelled, when your transit needs change.

  • Ordering: To create a Renewable Order, click on Renewable Orders and select your transit system.
    • Select your product from the transit system order form.
    • Choose desired product quantity.
    • Select the starting month for your order.
    • Select Start and Destination points, if applicable.
    • Select Shipping Method.
    • Select Payment Options.
    • Click the "Create Renewable Order" button
    • Repeat this process to create renewable orders for additional products
    • Once your renewable orders are created, you can edit, suspend, or cancel them from the Renewable Orders section located under My Account.
  • Accounts: All purchases on CommuterDirect.com® require an account. If you already have an account with us, please log in using the form at the top of the page. If you do not have an account with us, please setup an account so you can have access to all the great features available to CommuterDirect.com® customers.
  • Fare Vouchers: You are able to pay for your purchase using fare vouchers. To pay for a renewable order with a payment voucher, you must have a credit card saved in your account. If the fare voucher does not cover your total order amount, your credit card will be charged for the remaining balance of your order. Fare vouchers are due within 10 business days of your order. Please fill out the Fare Voucher Mail-In Form, print it out, and send it in with your fare vouchers within 10 business days of your order date. If we don't receive the payment voucher(s) within 10 business days, your order will be charged to your default payment account.
  • Shipping Information: Please note there is a shipping charge on every CommuterDirect.com® order each time an order is shipped. The shipping charge, however, will be waived on MARC or VRE orders shipped under the US First-Class Mail option. Renewable orders are processed and shipped before the pass period begins, you can expect delivery of your order a few days prior to the beginning of the pass period. For more information about our shipping policies, rates, and carriers please visit our Help & Information System.
  • One-time Orders for June Tickets:If you are trying to place a onetime order for a June ticket, please note that the June tickets are not available until 2:00 PM on the 9th of May. Orders submitted before 2:00pm on the 9th of May will be for a May ticket. We encourage you to create a renewable order starting for June. Renewable orders will be automatically sent each month provided there is a valid payment method in your account wallet (SmartBenefits, employer sponsored debit card, credit card, etc.) with no further action required by you.

News...

Tips for navigating SafeTrack Surge 15

The next SafeTrack surge, involving a month-long shutdown of the eastern end of the Orange Line between New Carrollton and Stadium-Armory, starts Tuesday. Read more...
Luz Lazo, May 15, 2017, Washington Post

Memorial Day is May 29

The Commuter Store, Mobile Commuter Store, CommuterDirect.com Customer Service Call Center, and ART - Arlington Transit Call Center are closed Monday, May 29, 2017 for Memorial Day. Arlington County government offices are closed. ART 41, 45, 51, 55 and 87 will operate on Sunday schedules. All other ART routes will not operate. CommuterDirect.com orders placed after 2pm on Friday, May 26 will be processed and shipped on Tuesday, May 30.
May 21, 2017, CommuterDirect.com

Help save the commuter benefit

As Congress reconsiders the entirety of commuter benefits as part of comprehensive tax reform, the commuter benefit is at risk of disappearing for good. Read more...
April 28, 2017, ACT