Commuter Direct - Help & Information

Help Index

Managing Your Renewable Order

Editing, Temporarily Suspending, or Canceling a Renewable Order

Choose "My Account" from the left side menu. If you have not logged in, you will be asked to do so. Once logged in, you will see a list of Renewable Orders on the right side of the "My Account" page. Click "View" to see an expanded list of your renewable orders. Each Renewable Order has an "Edit Renewable Order" button. Clicking the button will provide a form with which you can change the quantity of passes, the type of benefits, the amount of benefits or other voucher payment applied to the order, and the shipping method. You will also be able to temporarily suspend the order. Click "Update Renewable Order" to save changes. There is also a "Cancel Renewable Order" button here to permanently cancel the order.

Step-by-step video, Updating Renewable Orders (47 seconds)

Step-by-step video, Suspending and Cancelling Renewable Orders (41 seconds)

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