To suspend your Recurring Order, follow the steps below. Recurring Orders must be suspended by the 9th of the previous month.
Note: You will also receive an email 5 days before your order ships, which will remind you to make any changes to the order before it ships.
To cancel your Recurring Order:
A credit card is required for using the CommuterDirect.com mailing service because we send you a ticket or pass before we receive payment from your employer. Basically, it's like making a hotel reservation... you must provide a credit card to make a reservation, but once you arrive, you may pay for the services using your desired method of payment. When you are creating your order (whether it is Recurring or One-Time), you will specify that you are using SmartBenefits to cover your ticket purchase instead of your credit card. If you do not like the requirement of placing your credit card on file, we have brick-and-mortar Commuter Store locations that you can allocate your benefits to and go and pick up your ticket.
Yes. When allocating SmartBenefits to CommuterDirect.com from your WMATA SmarTrip account, please enter only the amount that you would need CommuterDirect.com to take for your MARC, VRE or MTA Commuter Bus ticket. We will place the allocated funds for your MARC, VRE or MTA Commuter Bus ticket in your account each month, and you will be able to download the Metro portion to your SmarTrip card at the Metro station on the first day of the effective month.
No. If you use any transit system that accepts SmarTrip cards, you can download your SmartBenefits directly to your card at a Metrorail station farecard machine. MARC, VRE and MTA Commuter Bus do not accept SmarTrip cards, and CommuterDirect.com provides a convenient way to apply SmartBenefits to MARC, VRE and MTA Commuter Bus fares.
If you have a Recurring Order with us, your ticket will be mailed out between the 11th and the 22nd of the prior month. If you are placing a One-Time order and place your order before 2:00pm that day, it will be mailed out the same day. Orders placed after 2:00pm will be shipped the next business day via the shipping method you choose. We encourage you to use a traceable shipping method if your order is placed after the 20th of the month. Commuter Direct is not responsible for tickets not received by the 1st of the month.
Your credit card will ONLY be charged if:
You will need to edit your Recurring Order to make the employer-sponsored card your new payment method.
Your credit card on file will be charged for the remaining balance. You can pay an outstanding balance at any time by logging into your account, going to the Order History tab on the My Account page and clicking the "Pay Balance" link in the order listing.
If you would like to receive a refund for your VRE train tickets, please return your ticket either priority or certified mail (for tracking purposes only) to the address below, with a letter saying why you are returning the pass. Please note that the tickets must be postmarked before the LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).
CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219
VRE return/refund policies
Single-Ride and Ten-Trip Tickets expire six months after first validation or one year after purchase, and are nonrefundable. Seven-Day Tickets expire five days after first validation or one year from purchase, and are nonrefundable. Step-Up Tickets expire one year from purchase and are nonrefundable. Monthly Tickets are valid for one calendar month and are refundable under the following conditions:
If you would like to receive a refund for MARC a ticket or pass, please return the ticket using either priority or certified mail (for tracking purposes only) to the address below, with a letter of saying why you are returning the ticket. Please note that the tickets must be post marked before LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).
CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219
MARC return/refund policies
One-Way tickets expire 6 months from date of purchase and are nonrefundable. Weekly tickets are valid for one calendar week and are refundable if the return postmark is dated no later than 11:59 p.m. the Friday prior to the effective week. Monthly tickets are valid for one calendar month and are refundable, based on the return postmark date, as follows:
If you would like to receive a refund for a MTA Commuter Bus ticket or pass, please return the ticket using either priority or certified mail (for tracking purposes only) to the address below, with a letter of saying why you are returning the ticket. Please note that the tickets must be post marked before LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).
CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219
MTA Commuter Bus return/refund policies
Ten-Trip tickets expire 6 months after date of purchase and are non-refundable. Monthly tickets are valid for one calendar month and are refundable, based on the return postmark date, as follows:
You may keep a balance of up to 1 month of benefits in your account at a time. Any credit in the account of a federal employee that has not been used by the 21st of the month will be swept and sent to the Department of Treasury.
If your account is inactive for 6 months or more, your account may be disabled. Your account can be restored at any time by calling CommuterDirect.com at 703-228-7433.