The instructions on this page are for customers who have SmartBenefits assigned to CommuterDirect.com. Commuter Store customers, follow the first link below.
Please note that these steps must be completed before the 15th of the month prior to the effective SmartBenefits month (e.g. completed request by 2/15/15 to affect March 2015 SmartBenefits). If you complete these steps after the 15th of the month prior, your SmartBenefit allocation change will not be effective until the following month's SmartBenefits. In addition, to claim your SmartBenefits for the missed month, please visit any Metro station and download the funds to your SmarTrip card and you are correct in assuming that you cannot use them towards the purchase of your commuter tickets. You can only use those funds on Metrorail, Metrobus or any other public transportation that allows you to physically touch your SmarTrip card to their stand as a form of payment for transportation.
If you need assistance in changing your SmartBenefits contribution amount, or have any other questions or concerns about the electronic SmartBenefits, please feel free to contact us at 703-228-7433 from 7:00am - 6:00pm Monday - Friday.