Commuter Direct - Help & Information

Help Index

How can I change my SmartBenefits contribution amount?

The instructions on this page are for customers who have SmartBenefits assigned to CommuterDirect.com. Commuter Store customers, follow the first link below.

Please note that these steps must be completed before the 15th of the month prior to the effective SmartBenefits month (e.g. completed request by 2/15/15 to affect March 2015 SmartBenefits). If you complete these steps after the 15th of the month prior, your SmartBenefit allocation change will not be effective until the following month's SmartBenefits. In addition, to claim your SmartBenefits for the missed month, please visit any Metro station and download the funds to your SmarTrip card and you are correct in assuming that you cannot use them towards the purchase of your commuter tickets. You can only use those funds on Metrorail, Metrobus or any other public transportation that allows you to physically touch your SmarTrip card to their stand as a form of payment for transportation.

Steps for Changing your electronic SmartBenefits Allocation:

  1. Log into CommuterDirect.com
  2. Click on the My Account tab
  3. On the far right, please click on the SmartBenefits tab
  4. Update the Employer Contribution Amount -- Only enter the amount of your transit subsidy you would like to go towards the purchase of your MARC/VRE train ticket.
  5. Update the Starting Period to the month you want it to take affect for.
  6. Submit your Request
  7. Once you have changed your Employer Contribution amount, click the My Account tab
  8. Click on your Renewable Order VIEW button.
  9. Once the next screen appears, click the Edit Renewable Order button (the little blue button next to the product type)
  10. Scroll down to the payment promise amount
  11. Delete the current amount
  12. Enter your updated amount
  13. Scroll down and click the Update Renewable Order Button

If you need assistance in changing your SmartBenefits contribution amount, or have any other questions or concerns about the electronic SmartBenefits, please feel free to contact us at 703-228-7433 from 7:00am - 6:00pm Monday - Friday.

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