Help & Information
Top of Page
Why was my credit card charged when I get SmartBenefits from my employer?
Your credit card will be charged if:
- Your Recurring Order does not include a SmartBenefits promise in the full amount of your order, OR
- You did not register your SmarTrip card in your CommuterDirect.com account, OR
- Your employer did not fund your SmartBenefits allocation.
Outstanding promise balances will be collected from your default payment method if not received by the due date shown on your order invoice. Customers with outstanding balances will be unable to place or receive further orders until their balances are paid.