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What do I do if I find an error in my SmartBenefits, Commuter Store or CommuterDirect account?

You can access your SmartBenefits account records through WMATA's SmarTrip system to verify that transit benefits have been allocated as directed to either the Commuter Store or CommuterDirect. You should contact your employer if there is a discrepancy in the amount of the transit benefits allocated from your employer to WMATA.

You can also get an account history from The Commuter Store or CommuterDirect that contains the date, time and product purchased from your account for up to the previous six months.

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