Help Index

Refunds

How can I get a refund for my VRE ticket?

If you would like to receive a refund for your VRE train tickets, please return your ticket either priority or certified mail (for tracking purposes only) to the address below, with a letter saying why you are returning the pass. Please note that the tickets must be postmarked before the LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).

CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219

VRE return/refund policies

Monthly Tickets are refundable with proof of purchase and under the following conditions:

  • Postmarked prior to effective month: 100% refund
  • Postmarked 1st through 10th of effective month: Two Single-Ride full fares for the applicable zone pairing will be deducted from refund for each service day prior to the post mark on the returned ticket.
  • Postmarked after the 10th of the effective month: 0% refund
  • The $114 Metrorail portion of a Transit Link card is nonrefundable after the first of the month.
  • The $114 portion of the Transit Link card is nonrefundable once it has been used in the Metro system.

How can I get a refund for my MARC ticket?

If you would like to receive a refund for MARC a ticket or pass, please return the ticket using either priority or certified mail (for tracking purposes only) to the address below, with a letter of saying why you are returning the ticket. Please note that the tickets must be post marked before LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).

CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219

MARC return/refund policies

Monthly tickets are refundable, based on the return postmark date, as follows:

  • Postmarked prior to effective month: 100% refund
  • Postmarked 1st through 5th of effective month: 75% refund
  • Postmarked 6th through 10th of effective month: 50% refund
  • Postmarked after the 10th of effective month: 0% refund
  • TLC Tickets are refunded at 100% prior to the first of the month. After the 1st, NO CREDIT can be given for the Metrorail portion of the fare ($114.00).
  • One-Way tickets are non-refundable.
  • Weekly tickets are refundable if the return postmark is dated no later than 11:59 p.m. the Friday prior to the effective week.

How can I get a refund for my MTA Commuter Bus ticket?

If you would like to receive a refund for a MTA Commuter Bus ticket or pass, please return the ticket using either priority or certified mail (for tracking purposes only) to the address below, with a letter of saying why you are returning the ticket. Please note that the tickets must be post marked before LAST DAY OF PREVIOUS MONTH for full refund (excluding shipping cost, if applicable).

CommuterDirect.com
P.O. Box 12176
Arlington, VA 22219

MTA Commuter Bus return/refund policies

Monthly tickets are refundable, based on the return postmark date, as follows:

  • Postmarked prior to effective month: 100% refund
  • Postmarked 1st through 5th of effective month: 75% refund
  • Postmarked 6th through 10th of effective month: 50% refund
  • Postmarked after the 10th of effective month: 0% refund
  • TLC Tickets are refunded at 100% prior to the first of the month. After the 1st, NO CREDIT can be given for the Metrorail portion of the fare ($176.00).
  • Ten-Trip tickets are non-refundable.
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