Commuter Direct - Help & Information

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Privacy & Security

Personal Information Policy

We do not give, rent or sell our customers? names or their email addresses to outside companies. We maintain strict security over all the personal information you share with us.

We may from time to time provide you with information via email and regular mail that we feel is important or that our participating transit providers have asked us to share with you (such as fare changes, schedule updates or upgrades to our® shopping service). If you do not want to receive this kind of information please contact us and be sure to include your full name, email address, and login.


Here at, we pride ourselves on our security as well as our customer service. We will never instruct our customers to contact us at another telephone number besides (703)228-RIDE (7433) to update their personal information. also will never ask our customers via US Postal Mail, to update their personal information. If you receive any instructions asking you to do this, either via email or US Postal Mail, please contact us at (703)228-RIDE (7433) before giving out any of your personal information.

Security - Your Information is Safe on®

Protecting your order information is a high priority. We make every effort to protect your online order information by using Transport Layer Security (TLS) technology.

TLS encrypts your order information to avoid the decoding of that information by anyone other than staff. To check the security of your connection, look at the address bar of your browser. If you see an unbroken key or a closed lock (depending upon your browser), TLS encryption is active. You can also double-check by looking at the URL in the address bar. When accessing a secure server, the first characters of the site address will be "https," rather than "http."

Note: Effective February 28, 2018, will comply with tightening security standards by discontinuing support for older data encryption standards, including Transport Layer Security (TLS) versions 1.0 and 1.1. More information

A Note About "Cookies" online ordering uses "cookies" - packets of information stored temporarily on your computer - to make online ordering as fast and easy for you as possible. These cookies are not used to gather personal information, and are deleted as soon as your order is finalized. The online ordering system will not work if your browser preferences are set so that the browser will not accept cookies.

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