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When can I make a SmartBenefits promise on CommuterDirect.com?

CommuterDirect.com customers can set up a recurring order with a SmartBenefits promise at any time.

For one-time orders, SmartBenefits promises will only be accepted from the 1st to the 21st of each month. From the 2nd through the end of the month, no adjustments can be made to your CommuterDirect.com or your WMATA SmartBenefits Allocation accounts. You can only place an order with the amount of benefits that has been applied to your account. Please note, you can only make adjustments to your WMATA SmartBenefits Passenger Allocation between the 1st and 21st of the month prior to the effective month. If you have any questions or concerns regarding your benefits, please contact a Commuter Direct representative at Questions@CommuterDirect.com or 703-228-7433 (TDD: 711).

Customers using SmartBenefits at MARC Ticket Vending Machines (TVMs) must assign SmartBenefits to their account on or before the 21st of the month to have SmartBenefits available for the following month. Customers moving SmartBenefits to TVMs after the 16th won't have benefits available the following month, but the month after that.

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