CommuterDirect.com customers can set up a renewable order with a SmartBenefits promise at any time.
For one-time orders, SmartBenefits promises will only be accepted from the 1st to the 23rd of each month. Effective May 01, 2016, you will not be able to make a SmartBenefits promise toward your one-time order on the 24th through the end of the month. During this time, no adjustments can be made to your CommuterDirect.com or your WMATA SmartBenefits Allocation accounts. You can only place an order with the amount of benefits that has been applied to your account. Please note, you can only make adjustments to your WMATA SmartBenefits Passenger Allocation between the 1st and 21st of the month prior to the effective month. If you have any questions or concerns regarding your benefits, please contact a Commuter Direct representative at Questions@CommuterDirect.com or 703-228-7433 (TDD: 711).