Commuter Direct - Help & Information

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Shipping Options

Note: One-time orders placed before 2:00pm EST on a business day will be shipped same day. One-time orders placed after 2:00pm EST or on a non-business day will ship next business day.

CommuterDirect.com offers five shipping options:

  • FedEx Express Saver
  • FedEx Standard Overnight
  • U.S. Mail Free First Class Letter
  • U.S. Mail Certified Mail with Return Receipt
  • U.S. Mail Priority Mail with Delivery Confirmation

FedEx Express Saver

This option provides delivery within 3 business days. Delivery is available Monday-Friday to continental U.S. addresses only (excluding Alaska & Hawaii), no P.O. boxes. For gated/secured locations, please provide alternate delivery address (i.e. management office or security gate) or an alternate delivery option.

FedEx Standard Overnight

This option provides next business day delivery for tickets and passes (U.S. only, no P.O. Boxes.). For gated/secured locations please provide alternate delivery address (i.e. management office or security gate) or an alternate delivery option.

Non-renewable customers using Next Business Day shipping will be received the business day following the day the order is placed. For example, if a One-Time Order is placed with Next Business Day shipping on Wednesday before 2:00 P.M., it will be received Thursday. If the order is placed after 2:00 P.M. on Wednesday, it will be received by Friday.

U.S. Mail Free First Class Letter

FREE First Class shipping available on all MARC, MTA Commuter Bus, and VRE orders. Delivery time is usually within 3-7 business days. Please wait 7 business days from the day of shipment before contacting Commuter Direct. Free First Class Letter is a non-traceable shipping option.

U.S. Mail Certified Mail with Return Receipt

Certified mail is tracked by USPS until it is delivered and signed for, providing extra security. Delivery time is 3-5 business days.

Deliveries to Secured/Gated Communities will be left at the local Post Office. Tickets will also be left at the local Post Office if no one is home at the time of delivery. The mail courier will leave a notice on your door notifying you of this. If you have not received your shipment within 5 business days, please contact your local Post Office as it may be held there.

U.S. Mail Priority Mail with Delivery Confirmation

Priority mail is tracked by USPS until it is delivered, providing extra security. Delivery time is usually 2-4 business days. Please wait 5 business days from the day of shipment before contacting Commuter Direct.

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